The Apple Support App was originally available in the Netherlands, but now U.S. customers have access as well. It has several features including:
- User technical documents
- Ability to schedule service appointments at Apple Stores
- Personal support via phone, chat, or email
- Case history information
- Apple Care coverage status
- List of devices associated with an Apple ID
Apps are the latest customer support technology. It’s one step below or above remote technical support. Here’s more info on it from Wikipedia:
Remote computer repair is a method for troubleshooting software related problems via remote desktop connections. Technicians use software that allows them to access the user’s desktop via the Internet. With the user’s permission, the technician can take control of the user’s mouse and keyboard inputs, transfer various diagnostic and repair applications to the user’s desktop, run scans, install antivirus programs, etc. If the remote service permits it, the technician can even reboot the PC and reconnect remotely to continue his/her work without the user’s assistance.
Common repairs available with online computer support providers are computer virus and spyware removal, computer optimization, Windows Registry repair, device driver issues, Web-related issues, and Windows security updates.
Normally, only software can be “repaired” remotely. A computer with a broken hardware component (such as a motherboard or hard disk) can, in some cases, be diagnosed and worked around but must be repaired or replaced while located with the defective hardware. However, hot-swappable components do allow for remote “replacement” of faulty hardware to some extent by switching to the standby device, without the need to physically work on the system in question.