According to medical research, even the difference of a minute in the time that passes between a person showing initial signs of suffering a heart attack and the point at which he/she receiving medical attention can be crucial in deciding whether they live or die. The average time that it takes for an ambulance to reach the site of a medical emergency after calling 911 is around 15 minutes. Eliminating this difference is precisely what the founders of had in mind when they created Call9.
Call9 essentially partners up with hotels, nursing homes and schools which agree to use its services. The partners then get a full-blown medical emergency kits to use in case such a scenario arises. If a situation does crop up, the nurse or concierge can use the Call9 smartphone app to video chat with an ER doctor who then assesses the patient’s condition, guiding whoever is in charge through taking the necessary tests and emergency procedures in the process. An ambulance-calling feature is also in place, in case the ER doctor decides that emergency care won’t do.
The machines in medical kit, which also includes an ECG unit, automatically send data to the ER doctor handling the case so that they can form a complete judgement on the patient’s condition. Ultrasound results are sent in real-time.
The thought of letting untrained personnel handle critical medical emergencies may sound dangerous, a little scary, even. Call9 co-founder, Josh Peck, though, argues that most nurses are in a similar situation 50% of the time—handling equipment that they most likely have no training for the usage of.
Currently, Call9 is working with bunch of institutions in the states of California and New York. They even encountered a real emergency during one of their routine test checkups when a man complaining of abdominal pain was found to be suffering from a heart attack. Peck, the Call9 doctor on the case called for a ambulance as soon as he the nurse sent him the patient’s ECG reports. A few more minutes and the patient, who was recovering from the cardiac arrest in a hospital the next morning, could’ve lost his life.
As promising as it may seem, the implementation of such concepts and ideas require utmost care and tact. We can only hope that Call9 and the people behind have loads of both.